Course curriculum

  • 1

    Getting Started

    • A Message from the Instructor

    • What is dTIMS Operations Management (OM)

    • Format & Outcomes
  • 2

    Workspace

    • Introduction to the Workspace

    • Explore on your Own
  • 3

    Maps & Layers

    • Introduction to Maps and Layers

    • Explore on your Own
  • 4

    Assets

    • Assets & Asset Properties

    • Explore on your Own
  • 5

    Service Requests

    • Introduction to Service Requests

    • Creating Service Requests

    • The Service Request Form

    • Completing Service Requests

    • Explore on Your Own!
  • 6

    Service Coordinator Guide

    • dTIMS OM Service Coordinator Guide
  • 7

    Service Coordinator Certification

    • What to Expect

    • Service Coordinator Certification